Single II
Details
Dimensions
160 x 84 x 54 cm
63.0 x 33.1 x 21.3 in
Max Load
110 kg
240 lb
User Safety
Intended Use
Recreational Only: This Lilo is for leisure and relaxation on water. It is not a lifesaving device—do not rely on it for safety or rescue.
Intended Use
Recreational Only: This Lilo is for leisure and relaxation on water. It is not a lifesaving device—do not rely on it for safety or rescue.
Intended Use
Recreational Only: This Lilo is for leisure and relaxation on water. It is not a lifesaving device—do not rely on it for safety or rescue.
Supervision & Use
Children & Non-Swimmers: Always supervise within reach and ensure they wear appropriate flotation devices.
Impaired Judgment: Do not use the Lilo if under the influence of alcohol, drugs, or medication that affects judgment or coordination.
Supervision & Use
Children & Non-Swimmers: Always supervise within reach and ensure they wear appropriate flotation devices.
Impaired Judgment: Do not use the Lilo if under the influence of alcohol, drugs, or medication that affects judgment or coordination.
Supervision & Use
Children & Non-Swimmers: Always supervise within reach and ensure they wear appropriate flotation devices.
Impaired Judgment: Do not use the Lilo if under the influence of alcohol, drugs, or medication that affects judgment or coordination.
Load & Balance
Weight Limit: Do not exceed the weight limit.
Stability: Sit or lie down evenly; avoid standing or sudden movements to prevent slips and injuries.
Safe Entry & Exit: Do not dive or jump to prevent slips and injuries.
Proper Fit: Ensure a loose fit to avoid entrapment in any openings, if any.
Load & Balance
Weight Limit: Do not exceed the weight limit.
Stability: Sit or lie down evenly; avoid standing or sudden movements to prevent slips and injuries.
Safe Entry & Exit: Do not dive or jump to prevent slips and injuries.
Proper Fit: Ensure a loose fit to avoid entrapment in any openings, if any.
Load & Balance
Weight Limit: Do not exceed the weight limit.
Stability: Sit or lie down evenly; avoid standing or sudden movements to prevent slips and injuries.
Safe Entry & Exit: Do not dive or jump to prevent slips and injuries.
Proper Fit: Ensure a loose fit to avoid entrapment in any openings, if any.
Environmental Precautions
Avoid sharp objects (rocks, shells, equipment)
Avoid open flames or extreme heat
Avoid extreme cold
Avoid increment and extreme weather
Avoid harsh chemicals that damages the Lilo
Environmental Precautions
Avoid sharp objects (rocks, shells, equipment)
Avoid open flames or extreme heat
Avoid extreme cold
Avoid increment and extreme weather
Avoid harsh chemicals that damages the Lilo
Environmental Precautions
Avoid sharp objects (rocks, shells, equipment)
Avoid open flames or extreme heat
Avoid extreme cold
Avoid increment and extreme weather
Avoid harsh chemicals that damages the Lilo
Water Safety
Calm Waters Only: Avoid strong currents, heavy boat traffic, breaking waves, and white water.
Check Depth & Obstacles: Always inspect water depth and look for hazards before exiting, especially in murky waters.
Maintain Safe Distance: Stay within a safe range of the shore while keep clear of dangerous obstacles.
Water Safety
Calm Waters Only: Avoid strong currents, heavy boat traffic, breaking waves, and white water.
Check Depth & Obstacles: Always inspect water depth and look for hazards before exiting, especially in murky waters.
Maintain Safe Distance: Stay within a safe range of the shore while keep clear of dangerous obstacles.
Water Safety
Calm Waters Only: Avoid strong currents, heavy boat traffic, breaking waves, and white water.
Check Depth & Obstacles: Always inspect water depth and look for hazards before exiting, especially in murky waters.
Maintain Safe Distance: Stay within a safe range of the shore while keep clear of dangerous obstacles.
Emergency Preparedness
Safety Gear: Have a life jacket, whistle, or floating device nearby, especially in open water.
Stay Close: Do not go far from shore if you’re not a strong swimmer or if conditions may change.
Emergency Preparedness
Safety Gear: Have a life jacket, whistle, or floating device nearby, especially in open water.
Stay Close: Do not go far from shore if you’re not a strong swimmer or if conditions may change.
Emergency Preparedness
Safety Gear: Have a life jacket, whistle, or floating device nearby, especially in open water.
Stay Close: Do not go far from shore if you’re not a strong swimmer or if conditions may change.
Pump Safety
Battery Handling: The pump’s battery is sealed—do not attempt to remove or replace it.
Operating Safely:
Never operate the pump while charging.
Do not use if the pump is wet.
Disconnect from power before use or storage.
Pump Safety
Battery Handling: The pump’s battery is sealed—do not attempt to remove or replace it.
Operating Safely:
Never operate the pump while charging.
Do not use if the pump is wet.
Disconnect from power before use or storage.
Pump Safety
Battery Handling: The pump’s battery is sealed—do not attempt to remove or replace it.
Operating Safely:
Never operate the pump while charging.
Do not use if the pump is wet.
Disconnect from power before use or storage.
Setup your Lilo
1. Prepare Your Lilo
Place the Lilo bag on a flat, dry, and clean surface.
1. Prepare Your Lilo
Place the Lilo bag on a flat, dry, and clean surface.
1. Prepare Your Lilo
Place the Lilo bag on a flat, dry, and clean surface.
2. Unstrap & Locate the Valve on Single II
Release the secure strap and open the Magnetic Valve Window to locate the inflation valve.
2. Unstrap & Locate the Valve on Single II
Release the secure strap and open the Magnetic Valve Window to locate the inflation valve.
2. Unstrap & Locate the Valve on Single II
Release the secure strap and open the Magnetic Valve Window to locate the inflation valve.
3. Setup for Inflation
Unscrew only the INFLATE valve, ensuring
the DEFLATE valve remains tightly sealed.
3. Setup for Inflation
Unscrew only the INFLATE valve, ensuring
the DEFLATE valve remains tightly sealed.
3. Setup for Inflation
Unscrew only the INFLATE valve, ensuring
the DEFLATE valve remains tightly sealed.
4. Connect the Pump
Attach the INFLATE adapter to the inflate port on the pump, then fit it onto the INFLATE valve.
4. Connect the Pump
Attach the INFLATE adapter to the inflate port on the pump, then fit it onto the INFLATE valve.
4. Connect the Pump
Attach the INFLATE adapter to the inflate port on the pump, then fit it onto the INFLATE valve.
5. Power On the Pump
Turn off travel mode by press and hold the button for 3 seconds; then press “On” once more to start the pump.
5. Power On the Pump
Turn off travel mode by press and hold the button for 3 seconds; then press “On” once more to start the pump.
5. Power On the Pump
Turn off travel mode by press and hold the button for 3 seconds; then press “On” once more to start the pump.
6. Seal the Valve
Once inflated to your desired firmness, gently screw the INFLATE valve cap back on and close the window.
6. Seal the Valve
Once inflated to your desired firmness, gently screw the INFLATE valve cap back on and close the window.
6. Seal the Valve
Once inflated to your desired firmness, gently screw the INFLATE valve cap back on and close the window.
7. Final Adjustments
Adjust the cover for a snug fit. Minor wrinkles will settle naturally over time.
7. Final Adjustments
Adjust the cover for a snug fit. Minor wrinkles will settle naturally over time.
7. Final Adjustments
Adjust the cover for a snug fit. Minor wrinkles will settle naturally over time.
Store your Lilo
1. Dry Your Lilo First
Make sure your Lilo is completely dry before storing. Place it on a flat, clean, and dry surface away from water.
1. Dry Your Lilo First
Make sure your Lilo is completely dry before storing. Place it on a flat, clean, and dry surface away from water.
1. Dry Your Lilo First
Make sure your Lilo is completely dry before storing. Place it on a flat, clean, and dry surface away from water.
2. Locate the Valve on Single II
Open the valve window at the back to locate the deflation valve.
2. Locate the Valve on Single II
Open the valve window at the back to locate the deflation valve.
2. Locate the Valve on Single II
Open the valve window at the back to locate the deflation valve.
3. Release Air
Unscrew the DEFLATE valve to begin releasing air.
3. Release Air
Unscrew the DEFLATE valve to begin releasing air.
3. Release Air
Unscrew the DEFLATE valve to begin releasing air.
4. Connect the Pump
Attach the DEFLATE adapter to the DEFLATE port on the pump, insert it into the valve, and turn on the pump.
4. Connect the Pump
Attach the DEFLATE adapter to the DEFLATE port on the pump, insert it into the valve, and turn on the pump.
4. Connect the Pump
Attach the DEFLATE adapter to the DEFLATE port on the pump, insert it into the valve, and turn on the pump.
5. Ensure Complete Deflation
Make sure all air is removed, as any remaining air will make folding more difficult.
5. Ensure Complete Deflation
Make sure all air is removed, as any remaining air will make folding more difficult.
5. Ensure Complete Deflation
Make sure all air is removed, as any remaining air will make folding more difficult.
6. Seal the Valve
Once fully deflated, quickly screw the DEFLATE cap back on.
6. Seal the Valve
Once fully deflated, quickly screw the DEFLATE cap back on.
6. Seal the Valve
Once fully deflated, quickly screw the DEFLATE cap back on.
7. Fold & Store your Single II
Fold as shown in the diagram, place your Lilo in the LiloCase, secure it with the strap, and store in a cool, dry place.
7. Fold & Store your Single II
Fold as shown in the diagram, place your Lilo in the LiloCase, secure it with the strap, and store in a cool, dry place.
7. Fold & Store your Single II
Fold as shown in the diagram, place your Lilo in the LiloCase, secure it with the strap, and store in a cool, dry place.
Care for your Lilo
General Care
Avoid Prolonged Exposure: Do not leave your Lilo floating unattended for prolonged periods. Constant exposure to weather can accelerate wear and tear.
Promptly Address Any Damages: Regularly inspect your Lilo for damage, addressing any issues promptly to prevent further deterioration.
Throughly Rinse & Dry: After each use, thoroughly rinse your Lilo with fresh water to remove chlorine or salt residues, prolonging product lifespan.
General Care
Avoid Prolonged Exposure: Do not leave your Lilo floating unattended for prolonged periods. Constant exposure to weather can accelerate wear and tear.
Promptly Address Any Damages: Regularly inspect your Lilo for damage, addressing any issues promptly to prevent further deterioration.
Throughly Rinse & Dry: After each use, thoroughly rinse your Lilo with fresh water to remove chlorine or salt residues, prolonging product lifespan.
General Care
Avoid Prolonged Exposure: Do not leave your Lilo floating unattended for prolonged periods. Constant exposure to weather can accelerate wear and tear.
Promptly Address Any Damages: Regularly inspect your Lilo for damage, addressing any issues promptly to prevent further deterioration.
Throughly Rinse & Dry: After each use, thoroughly rinse your Lilo with fresh water to remove chlorine or salt residues, prolonging product lifespan.
Care for your LiloCore
Proper Inflation: Inflate slowly just enough to smooth out major wrinkles. Avoid over-inflation; the float should feel firm but comfortable.
Temperature & Pressure: Air pressure fluctuates as temperature changes — heat expands, cold contracts. Release air during hot weather and add air in cooler conditions to maintain performance.
Recommended Pump: Always use the included pump. Do not use air compressors as they may cause damage and voids warranty.
Care for your LiloCore
Proper Inflation: Inflate slowly just enough to smooth out major wrinkles. Avoid over-inflation; the float should feel firm but comfortable.
Temperature & Pressure: Air pressure fluctuates as temperature changes — heat expands, cold contracts. Release air during hot weather and add air in cooler conditions to maintain performance.
Recommended Pump: Always use the included pump. Do not use air compressors as they may cause damage and voids warranty.
Care for your LiloCore
Proper Inflation: Inflate slowly just enough to smooth out major wrinkles. Avoid over-inflation; the float should feel firm but comfortable.
Temperature & Pressure: Air pressure fluctuates as temperature changes — heat expands, cold contracts. Release air during hot weather and add air in cooler conditions to maintain performance.
Recommended Pump: Always use the included pump. Do not use air compressors as they may cause damage and voids warranty.
Care for your LiloCover
Avoid Abrasive Surfaces: Avoid rough surfaces that may damage the fabric.
Promptly Clean Stains: Promptly clean spills or stains before they set. Avoid harsh chemicals or abrasive brushes that could damage the fabric.
Always test: Before applying any cleaning solution, test it on a small, hidden area of the fabric to ensure there is no adverse reaction.
Care for your LiloCover
Avoid Abrasive Surfaces: Avoid rough surfaces that may damage the fabric.
Promptly Clean Stains: Promptly clean spills or stains before they set. Avoid harsh chemicals or abrasive brushes that could damage the fabric.
Always test: Before applying any cleaning solution, test it on a small, hidden area of the fabric to ensure there is no adverse reaction.
Care for your LiloCover
Avoid Abrasive Surfaces: Avoid rough surfaces that may damage the fabric.
Promptly Clean Stains: Promptly clean spills or stains before they set. Avoid harsh chemicals or abrasive brushes that could damage the fabric.
Always test: Before applying any cleaning solution, test it on a small, hidden area of the fabric to ensure there is no adverse reaction.
Removing Stains
Sunscreen, Oil-Based Stains
Apply cornstarch to absorb and scrape off excess. Clean with 1 tsp dishwashing liquid in 1 cup of water. Use a strong degreaser if needed.
Beverage Spills
Clean with 1 tsp dishwashing liquid in 1 cup of water.
Mildew & Mold
Clean with 1 tsp dishwashing liquid + 1 tsp bleach in 1 cup of water. Increase bleach for severe mildew.
Bird Droppings, Urine, Vomit
Clean with 1 tsp dishwashing liquid + 1 tsp white vinegar in 1 cup of water.
Blood
Clean with 1 tsp dishwashing liquid + 1 tsp hydrogen peroxide in 1 cup of water.
Complete Guide
Lilo Upholstery Care: A Complete Cleaning Guide →
Removing Stains
Sunscreen, Oil-Based Stains
Apply cornstarch to absorb and scrape off excess. Clean with 1 tsp dishwashing liquid in 1 cup of water. Use a strong degreaser if needed.
Beverage Spills
Clean with 1 tsp dishwashing liquid in 1 cup of water.
Mildew & Mold
Clean with 1 tsp dishwashing liquid + 1 tsp bleach in 1 cup of water. Increase bleach for severe mildew.
Bird Droppings, Urine, Vomit
Clean with 1 tsp dishwashing liquid + 1 tsp white vinegar in 1 cup of water.
Blood
Clean with 1 tsp dishwashing liquid + 1 tsp hydrogen peroxide in 1 cup of water.
Complete Guide
Lilo Upholstery Care: A Complete Cleaning Guide →
Removing Stains
Sunscreen, Oil-Based Stains
Apply cornstarch to absorb and scrape off excess. Clean with 1 tsp dishwashing liquid in 1 cup of water. Use a strong degreaser if needed.
Beverage Spills
Clean with 1 tsp dishwashing liquid in 1 cup of water.
Mildew & Mold
Clean with 1 tsp dishwashing liquid + 1 tsp bleach in 1 cup of water. Increase bleach for severe mildew.
Bird Droppings, Urine, Vomit
Clean with 1 tsp dishwashing liquid + 1 tsp white vinegar in 1 cup of water.
Blood
Clean with 1 tsp dishwashing liquid + 1 tsp hydrogen peroxide in 1 cup of water.
Complete Guide
Lilo Upholstery Care: A Complete Cleaning Guide →
Repair your LiloCore
If the puncture is on a seam or weld, please contact customer service.
Remove the Cover: Unzip and detach the CoverLock to remove the cover
Find the Puncture: Visually inspect, apply soapy water solution, or submerge your Lilo underwater to identify bubbles escaping.
Deflate & Dry Completely: Ensure your Lilo is fully deflated and dry before you begin repairing.
Clean & Dry the Puncture: Clean the puncture with MEK solvent, Ethyl Acetate, or a suitable household cleaner. Allow the area to dry.
Apply the Patch: Select an appropriately sized patch from the repair kit and press it firmly over the puncture.
Remove Air Bubbles: Press firmly to push the bubble out towards the edge.
Wait: Allow 30 minutes to cure before re-inflating.
Repair your LiloCore
If the puncture is on a seam or weld, please contact customer service.
Remove the Cover: Unzip and detach the CoverLock to remove the cover
Find the Puncture: Visually inspect, apply soapy water solution, or submerge your Lilo underwater to identify bubbles escaping.
Deflate & Dry Completely: Ensure your Lilo is fully deflated and dry before you begin repairing.
Clean & Dry the Puncture: Clean the puncture with MEK solvent, Ethyl Acetate, or a suitable household cleaner. Allow the area to dry.
Apply the Patch: Select an appropriately sized patch from the repair kit and press it firmly over the puncture.
Remove Air Bubbles: Press firmly to push the bubble out towards the edge.
Wait: Allow 30 minutes to cure before re-inflating.
Repair your LiloCore
If the puncture is on a seam or weld, please contact customer service.
Remove the Cover: Unzip and detach the CoverLock to remove the cover
Find the Puncture: Visually inspect, apply soapy water solution, or submerge your Lilo underwater to identify bubbles escaping.
Deflate & Dry Completely: Ensure your Lilo is fully deflated and dry before you begin repairing.
Clean & Dry the Puncture: Clean the puncture with MEK solvent, Ethyl Acetate, or a suitable household cleaner. Allow the area to dry.
Apply the Patch: Select an appropriately sized patch from the repair kit and press it firmly over the puncture.
Remove Air Bubbles: Press firmly to push the bubble out towards the edge.
Wait: Allow 30 minutes to cure before re-inflating.
Repair your LiloCover
Fabric and threads are included with the repair kit. Please remove the cover before you begin repairing.
Repair your LiloCover
Fabric and threads are included with the repair kit. Please remove the cover before you begin repairing.
Repair your LiloCover
Fabric and threads are included with the repair kit. Please remove the cover before you begin repairing.
Help with your Order
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Warranty
How long is the warranty period?
We offer a 1-Year Full Warranty on any faulty components of your Lilo(s). If you experience a faulty component, please contact us through the Warranty Page. Your feedback is invaluable to our product development process as we strive to create high-quality inflatables.
How long is the warranty period?
We offer a 1-Year Full Warranty on any faulty components of your Lilo(s). If you experience a faulty component, please contact us through the Warranty Page. Your feedback is invaluable to our product development process as we strive to create high-quality inflatables.
How long is the warranty period?
We offer a 1-Year Full Warranty on any faulty components of your Lilo(s). If you experience a faulty component, please contact us through the Warranty Page. Your feedback is invaluable to our product development process as we strive to create high-quality inflatables.
What happens if our lilos have an issue but the warranty period has expired?
Please contact us regardless of the issue and let us know the problem you’re experiencing. We’re eager to help get your Lilo(s) back up and running and will do our best to assist you. We also keep stock of all components and parts at our warehouse, and some parts are available for purchase on our website here.
What happens if our lilos have an issue but the warranty period has expired?
Please contact us regardless of the issue and let us know the problem you’re experiencing. We’re eager to help get your Lilo(s) back up and running and will do our best to assist you. We also keep stock of all components and parts at our warehouse, and some parts are available for purchase on our website here.
What happens if our lilos have an issue but the warranty period has expired?
Please contact us regardless of the issue and let us know the problem you’re experiencing. We’re eager to help get your Lilo(s) back up and running and will do our best to assist you. We also keep stock of all components and parts at our warehouse, and some parts are available for purchase on our website here.
What is the process for returning faulty components?
We will send you a prepaid return shipment label along with a link to schedule a pick-up. You will need to source a suitable box and provide our team with its dimensions. If you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply. Additionally, we reserve the right to repair the component(s) at one of our service centers rather than replacing them with new ones.
What is the process for returning faulty components?
We will send you a prepaid return shipment label along with a link to schedule a pick-up. You will need to source a suitable box and provide our team with its dimensions. If you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply. Additionally, we reserve the right to repair the component(s) at one of our service centers rather than replacing them with new ones.
What is the process for returning faulty components?
We will send you a prepaid return shipment label along with a link to schedule a pick-up. You will need to source a suitable box and provide our team with its dimensions. If you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply. Additionally, we reserve the right to repair the component(s) at one of our service centers rather than replacing them with new ones.
How long does it take to process a warranty order?
If we are already aware of the issue and your Lilo(s) cannot be repaired, we can initiate a warranty order within 24-48 hours. However, if our team needs to collect and inspect the faulty component, your warranty request will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team. If your Lilo(s) require repairs, the lead time will depend on the complexity of the issue.
How long does it take to process a warranty order?
If we are already aware of the issue and your Lilo(s) cannot be repaired, we can initiate a warranty order within 24-48 hours. However, if our team needs to collect and inspect the faulty component, your warranty request will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team. If your Lilo(s) require repairs, the lead time will depend on the complexity of the issue.
How long does it take to process a warranty order?
If we are already aware of the issue and your Lilo(s) cannot be repaired, we can initiate a warranty order within 24-48 hours. However, if our team needs to collect and inspect the faulty component, your warranty request will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team. If your Lilo(s) require repairs, the lead time will depend on the complexity of the issue.
Repair your Lilo
What is the process for troubleshooting the Lilo(s)?
Many issues can be resolved or repaired using the kits included in your order. However, if you are unable to identify and troubleshoot the issue with our team, we reserve the right to collect and inspect the faulty component before processing your warranty request.
What is the process for troubleshooting the Lilo(s)?
Many issues can be resolved or repaired using the kits included in your order. However, if you are unable to identify and troubleshoot the issue with our team, we reserve the right to collect and inspect the faulty component before processing your warranty request.
What is the process for troubleshooting the Lilo(s)?
Many issues can be resolved or repaired using the kits included in your order. However, if you are unable to identify and troubleshoot the issue with our team, we reserve the right to collect and inspect the faulty component before processing your warranty request.
Free Express Shipping
Ships anywhere with DHL Express Worldwide, Duties Paid.
Free returns
Full refund on returns within 15 days — no hassle.
Up to 2 Years Warranty
Standard 1-year warranty — extended to 2 years with Gen II.