Orders
Can I change or cancel my order after placing it?
You can edit or cancel your order if it hasn’t shipped yet. Send an email with order number and the reason of cancelation to contact@oliverjameslilos.com, and we’ll take care of it.
Please note:
Once your order ships, we won’t be able to make changes or update the shipping address. However, you can contact DHL to see if they can assist on their end.
Can I change or cancel my order after placing it?
You can edit or cancel your order if it hasn’t shipped yet. Send an email with order number and the reason of cancelation to contact@oliverjameslilos.com, and we’ll take care of it.
Please note:
Once your order ships, we won’t be able to make changes or update the shipping address. However, you can contact DHL to see if they can assist on their end.
Can I change or cancel my order after placing it?
You can edit or cancel your order if it hasn’t shipped yet. Send an email with order number and the reason of cancelation to contact@oliverjameslilos.com, and we’ll take care of it.
Please note:
Once your order ships, we won’t be able to make changes or update the shipping address. However, you can contact DHL to see if they can assist on their end.
Can I place a bulk order or wholesale purchase?
Absolutely! Reach out to us via contact@oliverjameslilos.com for custom quotes on bulk or wholesale orders.
Can I place a bulk order or wholesale purchase?
Absolutely! Reach out to us via contact@oliverjameslilos.com for custom quotes on bulk or wholesale orders.
Can I place a bulk order or wholesale purchase?
Absolutely! Reach out to us via contact@oliverjameslilos.com for custom quotes on bulk or wholesale orders.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Mastercard, Visa, American Express, and UnionPay. We also support Apple Pay, Google Pay, and Shop Pay.
What payment methods do you accept?
We accept all major credit and debit cards, including Mastercard, Visa, American Express, and UnionPay. We also support Apple Pay, Google Pay, and Shop Pay.
What payment methods do you accept?
We accept all major credit and debit cards, including Mastercard, Visa, American Express, and UnionPay. We also support Apple Pay, Google Pay, and Shop Pay.
Do prices include duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
Do prices include duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
Do prices include duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
Shipping
How long does shipping take?
If your order is in stock, you can expect to receive your shipment by DHL express in 5-7 business days.
How long does shipping take?
If your order is in stock, you can expect to receive your shipment by DHL express in 5-7 business days.
How long does shipping take?
If your order is in stock, you can expect to receive your shipment by DHL express in 5-7 business days.
What about duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
What about duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
What about duties and taxes?
For international customers, all local, state and national taxes and duties are included in the Lilos' price. Our customer’s do not have to worry about receiving any VAT/GST bills on delivery.
How much does shipping cost?
We are proud to offer FREE international shipping with duties and taxes included via DHL express. The price of shipping is factored into the price of our lilos.
How much does shipping cost?
We are proud to offer FREE international shipping with duties and taxes included via DHL express. The price of shipping is factored into the price of our lilos.
How much does shipping cost?
We are proud to offer FREE international shipping with duties and taxes included via DHL express. The price of shipping is factored into the price of our lilos.
Where do you ship?
We take orders from most locations in the world and ship by DHL express.
If you can’t locate your shipping destination, our experienced logistics team can take enquiries and explore any more complex shipping destination.
Where do you ship?
We take orders from most locations in the world and ship by DHL express.
If you can’t locate your shipping destination, our experienced logistics team can take enquiries and explore any more complex shipping destination.
Where do you ship?
We take orders from most locations in the world and ship by DHL express.
If you can’t locate your shipping destination, our experienced logistics team can take enquiries and explore any more complex shipping destination.
Returns
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Are there any fees for returning our Lilo(s)?
If the Lilo(s) have been used or if any components are missing, a fee covering the cost of the component(s) or the cleaning/repair service will be deducted from your refund. Additionally, if you are outside a DHL pick-up zone or unable to drop off your Lilo(s) at a DHL service point, an additional charge may apply.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
Issues with Customs and importation
If you encounter any issues with customs or importing your Lilo(s), please don’t hesitate to reach out to us at contact@oliverjameslilos.com. One of our team members will promptly open a case and assist you.If your Lilo(s) are returned, we will resend them under a new Air Waybill (AWB). However, we may require additional information from you to clear customs.If the Lilo(s) are returned through no fault of your own and you prefer a refund, we will process a full refund within 5-10 business days after the Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
How long does a refund take to process?
Refunds will be processed within 5-10 business days after your Lilo(s) arrive at our warehouse and have been inspected by our team.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Can we return or refund our Lilo(s)?
For all orders placed on our online store, we offer a full refund within 15 days of delivery, provided the Lilo(s) are unused. We will send you a prepaid return shipment label along with a link to schedule a pick-up. If you plan to return your Lilo(s), please ensure that all components, product box(es), and master box(es) are included. If the original boxes are missing, you will need to source a suitable box and provide our team with its dimensions. Please note that returns and refunds are only applicable to the original purchaser.
Need Help?
We’re here to help.
Daily: 9am - 6pm HKT
Free Express Shipping
Ships anywhere with DHL Express Worldwide, Duties Paid.
Free returns
Full refund on returns within 15 days — no hassle.
Up to 2 Years Warranty
Standard 1-year warranty — extended to 2 years with Gen II.